Shipping Policy
Effective Date: 18/6/2025
We are committed to delivering your order quickly, safely, and reliably. Below is our detailed shipping policy.
1. Flat Shipping Fee
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We offer a flat shipping fee of 30,000 VND for all domestic orders across Vietnam, regardless of weight, quantity, or location.
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Any free shipping promotions will be clearly stated on product pages or during checkout.
2. Order Processing & Delivery Time
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Processing time: Orders are processed within 1–2 business days after payment is confirmed.
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Estimated delivery time: 2–5 business days, depending on the shipping address. Remote areas may take longer.
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For made-to-order handcrafted items, processing time may be extended. Specific details will be noted on the product page.
3. Shipping Methods
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We partner with trusted local carriers such as GHN, GHTK, and Viettel Post to ensure safe and on-time delivery.
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A tracking number will be provided once your order is shipped so you can monitor its status.
4. Responsibility for Shipping
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Please check your package carefully before accepting it from the delivery carrier.
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If your item arrives damaged due to shipping, you have the right to refuse delivery and report the issue to us with photos.
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In cases of lost or incorrect items, we will resend the correct product (subject to availability) or offer a full refund.
5. Address Changes
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If you need to update your shipping address, please contact us within 6 hours of placing your order via email or phone.
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After this time, your order may already be processed and changes cannot be guaranteed.
6. Customer Support
If you have any questions about your shipment, please contact:
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Phone: 0904146885
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Email: [email protected]
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Support hours: Monday – Friday, 8:00 AM – 5:00 PM