Privacy Policy

Effective Date: 18/6/2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or interact with our website.

1. Purpose and Scope of Information Collection

We do not sell, share, or exchange personal data collected from customers on this website with any third parties. The information collected is used strictly for internal purposes.

When you contact us to place an order or request support, we may collect the following information:

  • Full name

  • Address

  • Phone number

  • Email address

2. Use of Collected Information

Your personal data may be used internally for one or more of the following purposes:

  • Customer support

  • Providing service-related information

  • Processing and fulfilling orders

  • Sending updates on new products or services, upcoming events, or recruitment if you opt in to receive such emails

  • Account management and transaction verification for online payments

3. Information Storage Period

Your personal information will be stored securely unless and until you request its deletion. You may contact us via email at [email protected] to request the removal of your data.

4. Parties with Access to Personal Data

Access to your information may be granted to:

  • Our company and internal staff

  • Trusted service partners under contract who support the delivery of services (they will only receive relevant data as specified by contract terms)

5. Data Controller Contact Information

Ceramstp
Xóm Bờ Xuân Thuỷ, Kim Bôi, Hoà Bình
Phone: 0904146885
Email: [email protected]
Website: ceramstp.com

6. Accessing and Updating Personal Information

We do not collect personal data via automatic forms on the website. Instead, all personal information is provided voluntarily through email or phone when ordering. If you wish to update or correct your information, please contact us via the provided email or phone number.

7. Handling Complaints and Data Misuse

We take your privacy seriously. Your personal data will only be used for service improvement, resolving disputes, or when required by law.

If you believe your personal data has been misused, or you have questions or complaints regarding our privacy practices, please contact us via:

We are committed to addressing your concerns and safeguarding your rights.