Terms and Conditions

Effective Date: 18/6/2025

Welcome to our website. By accessing and using this site, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Use

  • This website provides information and the ability to purchase handcrafted home decor items.

  • By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

2. Product Information

  • All products on our site are handmade and may vary slightly in shape, color, or design.

  • We do our best to provide accurate descriptions and images, but we cannot guarantee that the colors or textures will appear exactly the same on all screens or devices.

3. Pricing and Payment

  • All prices are displayed in Vietnamese Dong (VND) and include applicable taxes unless otherwise noted.
  • We accept secure payments via bank transfer through all major Vietnamese banks. Detailed payment instructions will be provided after your order is placed.
  • Orders are processed only after full payment has been successfully received and confirmed.
  • 4. Shipping and Delivery

  • We offer a flat-rate shipping fee of 30,000 VND nationwide.

  • Orders are processed within 1–2 business days, and estimated delivery takes 2–5 business days.

  • For full shipping terms, refer to our Shipping Policy.

5. Returns and Refunds

  • We accept returns within 24 hours of delivery for unused, undamaged items in their original packaging.

  • Refunds or exchanges will only be issued after we receive and inspect the returned item.

  • Return shipping costs are the responsibility of the buyer unless the issue was caused by our error.

  • For more details, see our Return and Refund Policy.

6. Privacy and Data Protection

  • We respect your privacy and protect your personal information.

  • Your data will only be used for order processing, communication, and marketing (if you opt in).

  • Please review our full Privacy Policy for more information.

7. Intellectual Property

  • All content on this site, including text, graphics, logos, images, and designs, is our property or licensed to us.

  • You may not use, copy, or reproduce any content without written permission.

8. Limitation of Liability

  • We are not responsible for indirect or accidental damages resulting from the use of our products or website.

  • We are not liable for delays or issues caused by third-party delivery services.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Vietnam.

  • Any disputes arising from the use of this site will be resolved in accordance with Vietnamese law.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

  • Email: [email protected]

  • Phone: 0904146885

  • Address: Xóm Bờ Xuân Thuỷ, Kim Bôi, Hoà Bình